999ee Privacy Policy —
Our Firm Commitment to Protecting Your Information

01 Scope & Applicability

The 999ee Privacy Policy explains our commitments and practices regarding the collection, use, protection, and sharing of personal information for all members who use our platform. By using the 999ee.org website, mobile app, or any related services, you are considered to have read and accepted this Privacy Policy.

This Privacy Policy of 999ee Terms & Conditions' to be read together. Both documents combined form a complete legal framework between 999ee and its members. In compliance with Bangladesh and international data protection laws, we treat your privacy as our highest priority.

We believe transparency is the best policy. That is why this Privacy Policy is written in plain, simple language rather than legal jargon, so every member can easily understand it.

02 What information is collected

Under the 999ee Privacy Policy, we collect two types of information — data voluntarily provided by members, and data automatically collected during use of our services. Details are set out in the table below:

Please note that 999ee never asks for unnecessary information. We do not collect any data related to your religion, political views, or ethnicity.

03 Why We Collect Information

The 999ee Privacy Policy is clear: every piece of information is collected for a specific, legitimate purpose and is never used beyond that purpose. The primary reasons are:

• Account management: To support registration, login, password recovery, and account security.
• Identity Verification (KYC): To comply with international anti-money laundering regulations and verify the legitimacy of accounts.
• Payment Processing: To process deposits and withdrawals securely and prevent fraud.
• Service Quality Improvement: To analyze usage patterns and deliver a better experience.
• Legal compliance: To meet the requirements of licensing authorities and government regulatory bodies.
• Responsible Gaming: To monitor member gaming behavior and identify potential signs of problem gambling.
• Customer Support: To respond accurately to your complaints and inquiries.

04 How Your Information Is Used

The 999ee Privacy Policy ensures the highest level of transparency in how data is used. Collected information is used in the following ways:

• To create, verify, and manage your account.
• To process transactions related to deposits, withdrawals, and bonuses.
• To provide a personalized experience based on your preferences and usage patterns.
• To detect and prevent security threats, fraud, or suspicious activity.
• To keep you informed about promotions and offers, with your consent.
• To resolve technical issues on the platform and improve service quality.
• To fulfill legal and regulatory obligations.

999ee never sells your information to advertisers or data brokers. This is a core principle of our Privacy Policy, and there are absolutely no exceptions.

05 Sharing Information with Third Parties

Under the 999ee Privacy Policy, we do not sell, rent, or exchange your personal information with any third party. However, limited information may be shared in the following circumstances:

• Payment Processors: Necessary information is shared with approved mobile banking operators including bKash, Nagad, and Rocket to process deposits and withdrawals.
• KYC verification provider: With approved identity verification services for identity verification (KYC).
• Government & Regulatory Authorities: Upon a legal order or request from a licensing authority.
• Technology Service Providers: For server hosting, security, and analytics services — always under a confidentiality agreement.

06 Cookies & Tracking Technologies

The 999ee website and app use cookies and similar technologies. The purposes and types of cookies used under this Privacy Policy are outlined below:

• Essential cookies: To maintain your login session and ensure security — these cannot be disabled, as the site will not function properly without them.
• Analytics Cookies: To understand which pages are visited most and how long users stay — this data does not identify individuals.
• Preference Cookies: To remember your language, theme, or other settings.
• Marketing Cookies: With your consent only — to show you relevant promotions.

You can delete or block specific cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some 999ee services.

07 Data Retention Period

Under the 999ee Privacy Policy, your information is retained only for as long as necessary. Retention periods for specific types of data are listed below:

• Account information: For the duration of account activity and a minimum of 5 years after closure (legal obligation).
• Transaction History: 7 years from the date of the last transaction.
• KYC documents: 5 years after account closure.
• Communication Logs: Support tickets and chat logs for 2 years.
• Analytics Data: In anonymized form for up to 2 years.

After the designated period, data is securely deleted or anonymized. Some data may need to be retained longer due to legal obligations — in such cases, the member will be informed.

08 Your Rights

The 999ee Privacy Policy gives you full control over your own information. Your rights are as follows:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can opt out of your information being used for specific purposes.
• Right to Data Portability: You can export your personal data in a specified format.
• Right to Withdraw Consent: You may withdraw your consent to marketing or optional data use at any time.

09 Children's Privacy

The 999ee Privacy Policy and services are intended exclusively for individuals aged 18 and above. We do not knowingly collect personal information from minors.

If a minor is found to have registered on 999ee, the account will be closed immediately and any collected data will be deleted. If you believe your child has created an account on 999ee, please contact our support team right away.

10 Security Measures

Technical security is an integral part of the 999ee Privacy Policy. We employ industry-standard security measures, including:

• 256-bit SSL/TLS Encryption: Across all data transmissions.
• AES-256 Encryption: For sensitive data stored in the database.
• Multi-Factor Authentication (MFA): To protect account access.
• Firewall & DDoS Protection: At the server and network level.
• Regular Security Audits: Penetration testing conducted by third-party security experts.
• Access control: Only authorized personnel may access specific data.

However, no transmission over the internet can be guaranteed as fully secure. If you notice any security issue, please contact the 999ee support team immediately.

11 Privacy Policy Updates

999ee may update this Privacy Policy from time to time. If changes are made, you will be notified in the following ways:

• The "Last Updated" date on the Privacy Policy page of the website will be revised.
• Notifications will be sent to your registered mobile number or email for any important changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you have any objections to a change, please reach out to the support team.

12 Contact & Complaints

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact the 999ee support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the website or app.
• Response Time: Via email within 72 hours; via live chat, typically within minutes.

If your privacy complaint is not resolved through 999ee's internal process, you may escalate the matter to the relevant regulatory authority. Contact our support team for further information.