999ee Terms & Conditions —
Complete Guide to Membership & Using Our Services

01 General Provisions

These Terms and Conditions form a binding agreement between the 999ee platform and its members. By accessing the 999ee website, mobile app, or any of our services, you are considered to have fully accepted these Terms and Conditions.

999ee is an online gaming and Sports Betting platform operating under an internationally recognized gaming license. By using our services, you confirm that you are doing so voluntarily, with full understanding, and as a legal adult who agrees to abide by these Terms and Conditions.

If you disagree with any part of these Terms and Conditions, please refrain from using 999ee's services. If you have any questions, feel free to contact our support team.

02 Account Registration & Eligibility

To open an account with 999ee, you must meet the eligibility requirements below. All information provided during registration must be accurate, complete, and up to date. Registering with false information is a direct violation of these Terms and Conditions.

• You must be 18 years of age or older to register.
• Only one account per person is permitted.
• Opening multiple accounts from the same device or IP address is prohibited.
• Residents of restricted countries or regions are not permitted to register on 999ee.
• Keeping your account password confidential is your sole responsibility.
• Transferring or selling your account to another person is strictly prohibited.

03 Account Verification (KYC)

Under these Terms and Conditions, all members may be required to complete a Know Your Customer (KYC) verification process. KYC is mandatory in particular for large withdrawals, suspicious activity, or a member's first withdrawal.

The following documents may typically be required for verification:

• ID Document: National ID (NID), passport, or driving licence.
• Proof of Address: Utility bill or bank statement (dated within the last 3 months).
• Payment Verification: Screenshot or statement from the mobile banking account used.

If a member does not cooperate with the KYC process, 999ee reserves the right to place a hold on withdrawals. All documents submitted are kept confidential and used solely for verification purposes.

04 Deposit & Withdrawal Policy

All financial transactions on 999ee are governed by these Terms and Conditions and applicable financial regulations. Deposits and withdrawals are currently supported via bKash, Nagad, Rocket, and other popular mobile banking methods.

• Minimum deposit and withdrawal amounts are listed on the 999ee payments page.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are strictly prohibited.
• Withdrawal requests are generally processed within 24 hours.
• Weekly or monthly withdrawal limits may apply — see the payments page for details.
• Deposited funds will appear in your balance before they are available for betting, though technical issues may occasionally cause delays.

05 Betting Rules

All betting activity on 999ee is governed by these Terms and Conditions as well as the specific rules of each game or sport. Once a bet is confirmed, it cannot be cancelled or modified — unless 999ee does so due to a technical error on our end.

• Minimum and maximum bet amounts are set for each bet and are subject to change.
• Live betting odds may change after an event begins — this is entirely normal.
• 999ee reserves the right to void bets placed due to technical errors or incorrect odds.
• Match fixing or betting using insider information is strictly prohibited.
• 999ee is not responsible for missed bets resulting from internet connectivity issues.
• 999ee's decision on bet settlement is final.

Settlement rules for cancelled, postponed, or incomplete matches in Sports Betting are outlined in the specific rules for each sport. In most cases, stakes are refunded if a match is cancelled.

06 Bonus & Promotion Terms

All 999ee bonuses and promotional offers are provided subject to these Terms and Conditions as well as each offer's own specific terms. Please read the relevant terms carefully before accepting any bonus.

• Welcome Bonus: This bonus is available to new members only on their first deposit. It can only be claimed once per account.
• Wagering Requirement: Bonus funds must be wagered a specified number of times before withdrawal (typically 10x–30x).
• Time Limit: Each bonus has an expiry period — typically 7 to 30 days.
• Game Restrictions: Some bonuses are only valid for specific games or sports.
• Bonus Abuse: Any attempt to circumvent bonus terms will result in the bonus being forfeited.

07 Responsible Gaming Policy

999ee believes gaming is entertainment, not a livelihood. Responsible gaming is at the heart of our Terms and Conditions, and we are committed to the well-being and financial safety of all our members.

• Members can set their own daily, weekly, and monthly deposit limits.
• You can temporarily suspend your account for a set period using the cooling-off feature.
• Long-term self-exclusion requests can be submitted through the support team.
• If signs of gaming addiction are detected, 999ee may proactively reach out to warn the member.

To learn more about responsible gaming, visit our Responsible Play View page.

08 Account Closure & Fund Forfeiture

999ee reserves the right to suspend or terminate an account at any time without prior notice for violations of these Terms and Conditions. The following may result in account closure and forfeiture of funds:

• Providing false identification or forged documents.
• Operating multiple accounts or committing bonus fraud.
• Using bots, automated software, or any means of gaining an unfair advantage.
• Money laundering or transactions involving illegally obtained funds.
• Failure to cooperate with the KYC verification process.
• Registering under the age of 18.

Members may also request account closure at any time. Any remaining balance will be returned through the standard process, provided there are no pending verification checks.

09 Intellectual Property & Content

The 999ee website, app, logo, graphics, text, game software, and all content are protected under the intellectual property rights of 999ee or its licensors. Under these Terms and Conditions, members may not copy, distribute, or use any content for commercial purposes beyond personal use.

• Using the 999ee brand name or logo without permission is strictly prohibited.
• Attempting to reverse-engineer or modify any game software is strictly prohibited.
• Written permission from 999ee is required before publishing any 999ee content on another platform.

10 Limitation of Liability

Under these Terms and Conditions, 999ee is not liable for losses arising from technical failures, internet outages, third-party service issues, or unforeseen circumstances. That said, 999ee remains committed to delivering the highest standard of service at all times.

• 999ee is not responsible for missed bets resulting from internet connectivity issues.
• 999ee is not responsible for issues caused by third-party payment gateways.
• Force majeure events (such as natural disasters or cyberattacks) fall within this limitation.
• 999ee is not liable for any financial losses incurred through betting.

11 Terms & Conditions Amendment Policy

999ee reserves the right to amend, modify, or update these Terms and Conditions at any time. For significant changes, 999ee will make reasonable efforts to notify members via email or platform notifications.

Continuing to use the service after any changes are made will be considered acceptance of the updated Terms & Conditions. We recommend checking this page regularly.

12 Contact & Dispute Resolution

For any questions or complaints regarding 999ee's Terms and Conditions or our services, please contact our support team. We typically respond within 24 hours.

• Live Chat: Available 24/7 via the website or app.
• Email: [email protected] — typically responded to within 24 hours.
• Complaints Process: Once a complaint is submitted, a ticket number will be issued. A resolution will be communicated within 7 business days following investigation.

If a dispute cannot be resolved through 999ee's internal process, members may escalate the matter to the relevant licensing authority. Our support team can provide further details.